Help Center



My shoe doesn’t fit me, what can I do?

How do I know my size?


Can I use NESS to send gifts to others?

What is the validity of your promotional e-mails/coupons/vouchers?


Will I have to pay any hidden costs like sales tax, octroi etc?

What bank credit/debit cards can I use while making a payment?

What payment methods are accepted at NESS?


How will I know if my order is confirmed?

Is there a limit to the quantity that I can order?

Do you accept orders over calls?


How many days will my order take to deliver?

Can I change my delivery address and number once my order has been placed?

What delivery carriers do you use?

What are your shipping charges?

Do you ship internationally?


How do I return my product?

How much will I be refunded if I return a product and what is the mode of refund?

How long will my refund take?

What is Return Policy?

Why has my return request been declined?

What do I do if the pick-up of my return failed?

How do I place an exchange request on NESS?


The shoe hasn’t met my expectations. What can I do?

How can I get in touch with you?

How do I cancel the order I have placed?

To shop at NESS do I have to register?

How do I unsubscribe from your promotional e-mails?